Frequently asked questions

Yes. Bosphorus bridge and Eurasia Tunnel tolls, motorway fees, airport parking and VAT are all in the price.

Per vehicle. The price covers the whole car and everyone in it, up to the vehicle's seat count, so a family of four pays the same as one traveller in a minivan.

Only the time of day, and you see it before you book. Transfers at peak hours cost 30% more: 15:00–19:00 at Istanbul Airport (IST) and 14:45–21:00 at Sabiha Gökçen (SAW). Once you book, the price is fixed: traffic, flight delays, night arrivals and waiting within the free waiting time never change it.

Cancellation at least 24 hours before pickup is free. Date, time or address changes requested at least 24 hours ahead have no change fee; later changes depend on availability. A different route or vehicle can change the price.

Pay in cash to the driver at the end of the ride, in TRY, EUR or USD. Corporate customers can pay by monthly invoice.

A Van Standard. It seats up to 7 passengers with 7 large suitcases, so five people with a suitcase each still have room for a pram or extra bags. Economy, Standard Class and First Class take only 3 passengers. The price is per vehicle, not per person.

Book at least 24 hours ahead for the best choice of vehicles. For a last-minute pickup, message us on WhatsApp and we will check availability right away.

Yes. Choose "I am booking for someone else" and enter the passenger's name and phone. The driver contacts the passenger directly and you receive the confirmation.

Yes. We issue invoices to companies. Send your company name and tax details with your booking or over WhatsApp.

No. Tips are not included and never required. If you were happy with your driver, a small tip is always appreciated.

Nothing changes for you. We track your flight number and your driver arrives for the actual landing time. The 60 minutes of free waiting start after landing.

We track your flight, so your driver plans around the actual landing time, early or late. You never pay extra for an early arrival.

Lost luggage or a long passport queue happens. Send us a WhatsApp message and we will extend the wait. Extra waiting is charged per 15 minutes: Economy €5, Standard Class €20, First Class €40, Van Standard €10, Van First Class €15, Minibus €15.

At Istanbul Airport (IST), go out through Exit 13 of the arrivals hall: our team waits at the 3E sign. At Sabiha Gökçen (SAW), walk out of the terminal to the TÜRSAB building opposite column 5 and tell reception you are here for 3E. You receive the driver's name and phone the day before.

Call or message your driver on the number we send you the day before, or call our 24/7 line on +90 536 297 30 08. Stay at the meeting point and do not leave with anyone else.

No, you don't need an internet connection. When you reach the meeting point we send you, our guide will bring you together with your driver, at no extra cost.

Yes. We work 24 hours a day, every day, including late-night and early-morning arrivals. You can book online in 12 languages, including English, and reach us on WhatsApp at any hour.

Yes. Book the hotel as the pick-up point and the airport as the destination. Your driver waits in the hotel lobby.

Yes. Baby seats and booster seats cost €10 each per transfer. Choose them when you book and add each child's age, weight and height in the note, so we bring a seat that fits.

Every vehicle takes one large suitcase and one carry-on per passenger. For skis, golf bags or extra cases choose a minivan or add a note to your booking.

Yes, each extra stop costs €20. Add it to the note for your driver when you book, or message us later.

Yes. Our minibus seats up to 16 passengers. For bigger groups we send several vehicles and coordinate them as one booking.

Folding wheelchairs and mobility aids travel free in the boot. Small pets in a carrier are welcome on request. Tell us in the booking note so we send a suitable vehicle.

Yes. All our drivers hold the qualifications required in Turkey for professional passenger transport: an SRC2 certificate, a D1 driving licence and a psychotechnical assessment certificate. Each driver also carries a driver card issued by the Istanbul Metropolitan Municipality, which is given only to drivers with a clean criminal record.

Travel agencies in Turkey need a TÜRSAB licence. Ask for the licence number and look it up on TÜRSAB's website, tursab.org.tr: the agency name there should match the company on your booking. Our bookings are handled by the travel agency Shqiptar Travel, TÜRSAB licence 12556, and the transfers are operated by 3E Seyahat Organizasyon Turizm ve Taşımacılık Ltd. Şti.